Draft, not yet reviewed by a lawyer

Refund policy

Last updated 14 November 2026.

In short

• If something we sold you does not work or does not arrive, we fix it or refund you.
• Ask within 14 days of paying, by email, with your order number.
• Refunds go back to the payment method you used, usually within 5 to 10 working days.

Digital products

Digital products, such as the clean HD certificate, are personalised files delivered as a download straight after payment. Because delivery is immediate, you agree at checkout that it starts at once and that the right to change your mind ends when the download is made available.

We refund a digital product in full when:

• the file was not delivered, or cannot be opened, and we cannot fix it within 3 working days;
• the file does not match what you entered, because of a fault on our side;
• you were charged more than once for the same order.

We do not refund a delivered file because of a typing mistake in a name, or because the joke did not land. If you made a typing mistake, write to us and we will reissue the file once, free.

Printed and posted products

Printed products are not on sale yet. When they are, each one is made to order with the names you entered, so it cannot be returned for a change of mind. We reprint or refund, at your choice, when an item arrives damaged or misprinted, or does not arrive within 30 days of dispatch. Send a photo of the problem within 30 days of delivery.

The awards board

The board is not open yet. Its refund rules will be added here before any payment is taken.

How to ask

Write to [email protected] with your order number, or the email address you paid with, and a line on what went wrong. We reply within 2 working days. Refunds are issued through the payment provider that took the payment.

Your legal rights

This policy adds to, and does not replace, the rights you have under consumer law where you live.

Who runs this site and how to reach us

KODEON DOO Skopje, Ul. Hristo Tatarchev br. 87a, Kisela Voda, Skopje. Write to [email protected] about anything on this page, an order, or a certificate that was made about you. We answer every message.